1. Information We Collect
Golden Iconic collects information to provide better services to our business customers:
Personal Information
- Contact Information: Name, email address, phone number, business address
- Business Information: Company name, business registration number, tax identification, industry type
- Payment Information: Credit card details, billing address, payment history
- Account Credentials: Username, password, security questions
- Communication Records: Customer service interactions, support tickets, feedback
Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Analytics: Pages visited, time spent, click patterns, search queries
- Location Data: General geographic location based on IP address
- Cookies & Tracking: Session cookies, preference cookies, analytics cookies
2. How We Use Your Information
- Process and fulfill orders, calculate bulk pricing, manage inventory
- Respond to inquiries, provide technical support, send order notifications
- Analyze usage patterns, optimize user experience, develop new features
- Prevent fraud, ensure platform security, comply with legal obligations
3. Information Sharing & Disclosure
Important: We never sell your personal information to third parties.
We share information with trusted partners who help us operate our platform:
- Payment Processors: M-Pesa for secure transactions
- Shipping Partners: Logistics companies for order delivery
- Cloud Services: AWS for data storage and processing
- Analytics: Google Analytics for usage insights
We may also disclose information when legally required — court orders, government investigations, fraud prevention, or terms of service enforcement.
4. Data Security Measures
- 256-bit SSL encryption for all data transmission
- Encrypted data storage with regular backups
- Role-based access control with multi-factor authentication
- 24/7 security monitoring and threat detection
5. Your Rights & Choices
- Right to Access: Request a copy of all personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to legal requirements)
- Right to Portability: Request your data in a machine-readable format
6. Contact Information
Your Privacy is Protected
We are committed to maintaining the highest standards of data protection and privacy.
Contact Privacy Team
